Cookie Policy

Last Updated: 9 June 2024

This Cookie Policy explains how Techservex Hub ("we", "us", or "our") uses cookies and similar tracking technologies when you visit or interact with our platform at techservexhub.com. By continuing to use our services, you acknowledge that you have read and understood this policy.

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1. What Are Cookies

Cookies are small text files placed on your device - computer, tablet, or mobile phone - when you visit a website. They are widely used to make websites work efficiently, to improve user experience, and to provide information to site operators.

Cookies can be "session cookies", which are deleted when you close your browser, or "persistent cookies", which remain on your device for a set period or until you delete them manually.

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2. How We Use Cookies

We use cookies and similar technologies for a range of purposes, including to operate our platform, personalise your experience, analyse usage patterns, and support our communications with you. The specific types of cookies we use are described below.

2.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as user authentication, session management, security enforcement, and access to protected areas of the service. Without these cookies, the services you have requested cannot be provided. These cookies do not require your consent.

2.2 Functional Cookies

Functional cookies allow us to remember choices you make and provide enhanced, personalised features. For example, they may store your language preference, display settings, or progress within interactive quizzes and learning modules. The information these cookies collect is anonymised and they cannot track your activity on other websites.

2.3 Performance and Analytics Cookies

These cookies collect information about how visitors use our platform - for example, which pages are visited most often, how long users spend on each section, and whether users encounter error messages. All information collected is aggregated and anonymous. We use this data to improve the way our platform works and to enhance the overall learning experience.

2.4 Targeting and Preference Cookies

These cookies may be set through our platform or by third-party partners. They are used to build a profile of your interests and to show you relevant content or communications that may be of interest to you. They do not store directly personal information but are based on uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted content.

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3. Third-Party Cookies

Some cookies on our platform are placed by third-party services that appear on our pages. These may include analytics providers, embedded content services, and payment processors. We do not control the use of cookies by third parties and recommend that you review the privacy and cookie policies of any third-party services you interact with.

Third-party cookies are subject to the respective privacy policies of those third parties. We are not responsible for the content or data practices of any third-party websites or services.

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4. Cookie Duration

Cookies we use vary in how long they remain active on your device:

• Session cookies - expire when you close your browser.
• Short-term persistent cookies - typically remain for up to 30 days.
• Long-term persistent cookies - may remain for up to 24 months, depending on their purpose.

The exact duration of individual cookies may vary. You can view and manage cookies stored on your device at any time through your browser settings.

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5. Your Choices and Controls

You have several options for managing cookies:

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, to notify you when a cookie is set, or to delete cookies that have already been placed on your device. Please refer to your browser's help documentation for specific instructions.

Please note that restricting cookies may impact the functionality of our platform. Some features - particularly those related to authentication, progress tracking, and personalisation - may not work correctly if cookies are disabled.

5.2 Opt-Out Tools

For analytics and performance cookies provided by third parties, you may be able to opt out directly through those providers' opt-out mechanisms. Information on how to do so is typically available on the respective provider's website.

5.3 Consent Management

Where required, we will present you with a cookie consent notice when you first visit our platform. You may update your preferences at any time by accessing the cookie settings option available on our website.

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6. Similar Technologies

In addition to cookies, we may use other similar technologies to collect information about your use of our platform:

• Web beacons - small transparent image files embedded in web pages or emails that allow us to track whether a page has been viewed or an email has been opened.
• Local storage - a browser feature that allows data to be stored locally on your device beyond the duration of a session.
• Pixel tags - similar to web beacons, used to track actions and measure the effectiveness of our content.

These technologies operate in a similar way to cookies and are subject to the same choices and controls described in this policy.

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7. Data Collected Through Cookies

The data collected through cookies may include:

• Your device type, operating system, and browser type
• Your IP address and approximate geographic location
• Pages visited and features used on our platform
• Time and date of your visit
• Referring URLs and navigation paths
• Interaction data such as clicks, scrolls, and quiz responses

This information is used in accordance with our Privacy Policy. We do not sell cookie-derived data to third parties for their own commercial purposes.

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8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.

Your continued use of our platform after any changes to this policy constitutes your acceptance of those changes.

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9. Contact Us

If you have any questions about this Cookie Policy or how we handle your data, you are welcome to contact us: